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Important:

 AmazonSync: how to solve Developer is blocked from making calls for the MWS section Orders error

 FastBay: how to solve DEPRECATED: Please migrate to the Sell Feed API error

Before opening a support ticket:

Please check the documentation and FAQs available within the documentation area: help.prestalia.it

  1. In the case of support requests for purchased modules, it is MANDATORY to enter the ORDER ID CODE or the invoice number. The order ID code is alphanumeric (ex: LOBGLDPEB) and is visible in the order confirmation email.

  2. Free module support period is 3 months from purchase. Check your order's date. If the included assistance period has expired, it will be necessary to purchase the ZEN option to renew it.